Where can I get help or talk to someone about the key?

The answer to most questions about the key can be found on our FAQs page.

If you can’t find what you’re looking for there you can

• Talk to us openly on our Facebook page www.facebook.com/simplygne (please note that this is not a private chat)
• You can chat privately online direct to a member of our customer services team through our secure one to one chat service. Available 7am - 7pm Monday to Friday and 9am - 5pm on Saturdays and Sundays.
• Send us an email to thekey@gonortheast.co.uk
• Call us on 0191 420 5050 between 7am - 7pm Monday to Friday and 9am - 5pm on Saturdays and Sundays.
• Visit us at Metrocentre Public Transport Interchange, The Galleries Washington and Chester-le-Street Front Street.

 

• More frequently asked questions