Getting the key
How do I get the key? Does it cost anything?
The key is free to anyone and delivered direct to your door! The best way to get your key is by registering online.
Call us on 0191 420 5050 between 7am - 7pm Monday to Friday and 9am - 5pm on Saturdays and Sundays.
You can also register in person at one of our travel centres in Galleries Bus Station Washington, Metrocentre Public Transport Interchange and Chester-le-Street Front Street.
How long does it take for my key to arrive?
We aim to send out your key to you the same day as you register, if this is before 1700 Monday to Friday or 1200 on Saturdays. If after, it will be the next working day.
What details do you need when I register for my key?
As the key is registered to you as an individual on registration you will be asked for:
- your name,
- address,
- date of birth
- contact details
Get Around under 18 Travel?
We’ll also ask for a photograph if you’re applying for a Get Around key. If you’re over 18 and applying for a Get Around key, we’ll also ask where you study.
I am under 18. I thought I could use my key to travel without any tickets on it?
Get Around key smartcards issued to under 18’s can be used to get discounted single fares on our services, see our under 18 fares deal for details. To get the discounted single fare just put your Get Around key on the key reader on the bus. This will tell the driver how much your journey will cost based on the day, the time and your journey.