Buying tickets for the key
Where can I buy tickets for my key?
The cheapest way to buy tickets is online anytime of the day or night. Telephone on 0191 420 5050 between 0700 and 1900 Monday to Friday and 0900 and 1500 on weekends or at our travel centres in Galleries Bus Station Washington, Metrocentre Public Transport Interchange and Chester-le-Street Front Street although you’ll miss out on our online discounts.
How do I buy tickets online?
Tickets can be bought online. If you registered for your key online you will already have a personal online account and you’re ready to buy tickets to use on your key. Just log in and follow the simple instructions on the screen.
If you purchase a ticket online for your key card or are looking to do that today, please note that tickets bought before 2100 will be ready for use the following day. Tickets bought after this may take up to 48 hours before they can be used.
Our future plans are that tickets will be loaded onto the key within an hour of purchase.
If you registered for your key by telephone or at one of our travel centres then you’ll need to contact us to set up your online account. To do that you send us an email to thekey@gonortheast.co.uk or call us on 0191 420 5050 and we’ll set it up for you.
Do I have to wait until the tickets on my key have expired before I can buy new tickets?
No. You can buy new tickets at anytime before the tickets on your key have expired. In fact, we would recommend this. Tickets are kept safely on your key ready for when you need them. They will start the next time you use the bus after your previous ticket has expired.
What tickets can I buy for my key?
You can buy Buzzfare and Get Around tickets for your key. Tickets will start when they are first used on the bus. The key does not hold money, and is not a stored value card. Most Saver tickets are also available on the key.
I don’t have a bank card. Will I be able to buy tickets for my key?
If you don’t have a bank card there are other ways you can pay for your tickets.
We accept payments online via PayPal if you have a PayPal account or, if you want to pay by cash you can at one of our travel centres in Galleries Bus Station Washington, Metrocentre Public Transport Interchange and Chester-le-Street Front Street.
Are there any charges for using my debit or credit card?
There are no additional charges for using a debit or credit card. You only pay for the price of the ticket.
Are my payment details secure when I buy tickets online?
We have taken many steps to ensure the security of your online payment transactions including the adoption of the payment industry standard PCI DSS. Go North East does not hold any information about your financial transaction other than details of the type of tickets you purchase and when and where the purchase was made.