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Unregistered key cards

If you have a key smartcard that you did not originally enter your details for, you should register it to ensure you can manage your account online.

Register your key card

(you will need your key card number)

How the key smartcard works

  • If you already have your key smartcard, then simply log in to purchase tickets.

  • New users can sign up for the key smartcard, which is free of charge for the first one.

  • You should allow around 2 days for your new card to be delivered, which after this you can then log in and purchase tickets.

  • Remember that tickets bought before 9pm will be ready for use the following day.

Simpler fares for young people and students

Whether you're at school, college, university or on an apprentice scheme, you can save on your bus travel with us. What's more, everyone aged 18 and under can travel for as little as £1 per single journey.

  • A simple fare of £1 per journey will be available anywhere at any time for everyone aged 18 and under without an ID card.

  • Get Around ID is withdrawn. Anyone aged 18 or under can now travel without ID and there will be simplified requirements for those 19 and over.

  • Our range of tickets will be simplified with new options to buy tickets and a wider range of tickets now available on the Go North East app.

  • Our current online Get Around key ID application process will be suspended, which includes replacement Get Around cards.

  • If your school or college is buying you a ticket for next year don’t worry – we’ll be doing that for you. All you need to do is apply to your college and you’ll receive a new key card pre-loaded with your ticket for the new school term.

  • View full details